Laab receives Ace Moment of Truth Award

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Linda Laab

San Manuel — On Feb. 6, Bruce Trotiere, owner of San Manuel Hardware and Supply, located at 510 South Avenue A, received an impressive letter about his employee Linda Laab.

The letter stated, “Your store manager, Linda Laab, was commended so enthusiastically by a customer, we are presenting her with an Ace Moment of Truth Award.”

Linda Laab has been awarded a certificate and letter of recognition for her efforts in assisting customer Gerry Kaufhold, which, “made a difference in his life and a lasting positive memory.”

The letter also said, “Ace strives to offer the very best in customer service and live up to the goal of being the most helpful hardware stores on the planet.”

This is great news for Linda, who has been recognized for doing her job so well; and for Bruce, who knows he has made the right choice in an employee. It’s also great news for the community, because now, we all know that there is an honest and helpful employee who is employed by someone who is proud of them. They can also know that there are caring people out there who not only notice when a good deed is done, but are ready to acknowledge it and encourage this sort of behavior from others

“With each and every customer interaction, we have an opportunity to provide superior customer service and create positive impressions of this company. We would like to take this opportunity to recognize your commitment to these ideals, and are pleased to present your manager with this Moment of Truth Award certificate,” the letter stated.

Why not support your local economy, by shopping for your hardware needs at the store that gives more than just shelves of merchandise?

Staff (851 Posts)

There are news or informational items frequently written by staff or submitted to the Copper Basin News, San Manuel Miner, Superior Sun, Pinal Nugget or Oracle Towne Crier for inclusion in our print or digital products. These items are not credited with an author.


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